Helix

All deposits are non-refundable. For physical products, due to the nature of tattoo and piercing items, all sales are final and non-refundable for health and safety reasons. If you receive a product with a manufacturing defect or issue, please contact us and we’ll be happy to make it right. Appointments may be rescheduled with a minimum of 3 days’ notice. Late cancellations or missed appointments will result in a forfeited deposit.

Proper preparation and aftercare are essential for the best results and healing. Please follow all aftercare instructions provided by your artist. For detailed care guidelines specific to your service, please refer to the Aftercare and FAQ sections of our website.

Minors (Ages 16 and Under) All clients aged 16 and under must be accompanied by a parent or legal guardian for the duration of their visit. To verify age and guardianship, we require two pieces of government-issued ID for the minor: their Birth Certificate and one supplemental ID (such as a Health Card, Passport, or Status Card). The accompanying parent or legal guardian must also present their own valid government-issued photo ID. Adults (Ages 16+ and 18+) Clients aged 16 and older (for applicable piercings) or 18 and older may sign their own consent forms. To do so, you must present a valid government-issued photo ID such as a Passport, Driver’s License, or Status Card. Please Note: We cannot perform services without the physical ID present at the time of the appointment. For full details on studio policies and what to expect before your appointment, please refer to the FAQ and policy sections of our website. If you have any questions, our team is happy to assist.

When you purchase through our website, you are securing your appointment with a deposit only. This deposit is applied toward the final cost of your service. Once your deposit is completed, you’ll receive a confirmation email with a booking link to schedule your appointment based on the timing outlined in the listing. The remaining balance will be due in studio after your appointment is completed. If you prefer to pay your deposit via e-transfer or cash, please contact the studio directly and we’ll arrange this for you. All deposits are strictly non-refundable. We require a minimum of 3 days’ notice to reschedule your appointment and keep your deposit on file. Failure to provide sufficient notice will result in a forfeited deposit. Appointments must be booked within 2 months of the purchase date. Please note: Prices listed do not include applicable taxes or the $25 supply fee, which will be added to your final total. If you need assistance at any point, you’re welcome to call the studio — we’re happy to help you book your appointment or answer any questions.